Responsible for being the main point of contact for TPA (an external client) for new group implementations.
Ensure all requirements are documented in the standard project templates and tools.
Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity.
SmithRx is a rapidly growing, venture-backed Health-Tech company aiming to disrupt the Pharmacy Benefit Management (PBM) sector. They accomplish this through technology and customer service, with a mission-driven and collaborative culture that inspires employees.
Oversee daily workflows and processes within the Client Services team.
Provide accurate information to shareholders and client service team members.
Ensure accurate client communications with excellent analytical and problem-solving skills.
SRS Acquiom redefines how complex M&A and loan agency transactions get done with human expertise and technology. They have supported over 10,000 deals worth more than $1.7 trillion since 2007 and are committed to building careers.
Responsible for daily billing functions, including working claim edits and reviewing insurance claims.
Contacts various parties for information on unpaid claims and identifies issues causing non-payment.
Works first-level appeals in compliance with departmental policies and procedures.
Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. They are committed to transforming the health care experience with high-quality care for every stage of life.
Serve as the front line in our mission to provide the best possible experience for our customers.
Develop personalized implementation plans for new customers and contribute to the ongoing success of current customers.
Demonstrate outstanding customer service skills and the willingness to do what is necessary to achieve customer satisfaction with Skyward solutions.
Skyward builds software solutions for K-12 schools. We are a global company with a family feel, and we take great pride in our work, work environment, teamwork, enthusiasm, continuous improvement, and a bit of fun.
Answer inbound calls and schedule service appointments.
Respond to customer requests to resolve issues.
Maintain and update customer database.
T3 Services Group is transforming the trades one customer at a time with top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the customer experience.
Facilitate damage and vehicle claims company-wide.
Coordinate with insurance representatives on claims and accidents.
Prepare and present reports summarizing accidents, utility hits, damages, injuries, and near misses.
Jobgether leverages AI-powered matching to connect job seekers with employers, ensuring applications are reviewed quickly and fairly. They aim to streamline the hiring process by identifying top-fitting candidates for various roles, passing a shortlist on to the hiring company.
Basic troubleshooting skills with streaming services.
Strong problem-diagnosis and problem-solving skills.
Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team supporting customers of a global giant in the streaming media and entertainment industry. They offer opportunities to build a fulfilling career and grow with them in the future.
Research, review and respond to inquiries received from members and providers.
Employ active listening skills, demonstrate patience and empathy, and handle difficult calls tactfully, courteously, and professionally.
Effectively manage escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure.
Evry Health is on a mission to bring humanity to health insurance through personalized, high-technology health plans that expand benefits and increase access and transparency. They are the major medical division of Globe Life with over 3,000 employees and a flexible and remote work environment.
Handle inbound and outbound contacts in a courteous, timely, and professional manner
Ensure first call resolution through problems solving and effective call handling
Accurately document and process customer claims in appropriate systems
MCI is a tech-enabled business services company in the USA, delivering Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries. They employ 10,000+ individuals and have been recognized as one of the fastest-growing companies.
Answer incoming calls to assist customers and their employees with FMLA administration.
Handle a high volume of calls and provide professional follow-up via phone and email.
Maintain accurate documentation of leaves within the proprietary database.
ComPsych is a worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, they have combined technology with human expertise to help individuals and their organizations thrive.