The Sr. Specialist, Client Support Analyst provides day-to-day support and service to assigned Santander clients via telephone, email and face-to-face communication. They enhance client relationships through services and products that meet the customers' needs. The incumbent answers client inquires and provides client education on Santander products and services. The Sr. Specialist, Client Support conducts follow up on all paperwork submitted to ensure it is completed accurately and in a timely manner by internal supporting departments.
As VIP Advisor you will be getting to know our most valued clients to anticipate their every need and create exceptional travel experiences. This role delivers an all-inclusive VIP Service for Residential Owners, Hotel Owners, Shareholders and Brand Partners as their single point of contact, providing personalized recommendations and exclusive concierge services.
A motivated and customer-focused Remote Call Center Agent needed to provide excellent customer service and support to clients over the phone. Main duties involve handling inbound and outbound calls, assisting customers with inquiries, issues, and complaints in a timely manner. You will provide accurate information and solutions to customers and document all customer interactions and transactions in the system. Meeting or exceeding performance targets and goals is also expected.
The representative will closely support all aspects of travel including the GDS system, customer questions, backend support and account support. Act as a trusted advisor to problem solve with clients to help drive continued value of our products and services. Manage multiple customers with account update technical needs. Build relationships by proactively updating systems and immediately responding to inquiries.
As a Home or Office Live Chat Support Agent, provide exceptional customer service by responding to live chat inquiries. The agent will be the face of the company and ensure customer satisfaction and loyalty. This position offers the flexibility to work from either your home or office.
Responsible for developing and managing relationships with clients, consultants, brokers, and partners, this role involves developing and implementing strategies to maintain and enhance client satisfaction, including collaborating with internal departments to meet client's needs. The Client Manager serves as the primary point of contact for clients.