The Customer Engagement Advocate uses sales skills and product expertise to influence customers and support Concentra's valued customers.
This role contacts existing Strategic and Key Customers to onboard new decision makers and maximize utilization of services.
The advocate leverages customer knowledge to identify sales opportunities for continued growth and retention.
Concentra is the nation's leading occupational health care company, dedicated to improving the health of America's workforce. With over 40 years of experience, the company provides a wide range of services with a proactive approach to care.
Resolves incoming customer inquiries and requests related to mortgage loans.
Reaches out to borrowers to resolve payment issues and documents interactions.
Processes payoff and verification of mortgage and works with other teams to identify at-risk borrowers.
Kiavi is one of the nation’s largest private lenders to residential real estate investors, using data and technology to provide faster access to capital. With over 500 employees, Kiavi has earned multiple awards including Forbes Fintech 50 and Fast Company’s Most Innovative Companies.
Coordinate and process medication refills including data entry and claim adjudication.
Place outbound refill calls and assist patients through the refill request process.
Respond to and resolve inbound patient and provider inquiries with empathy.
Shields Health Solutions partners with health systems to deliver specialty pharmacy care. They foster a supportive culture with employee resource groups and wellness programs.
Guide prospects (SLPs, patients, caregivers) to select Lingraphica products based on their unique communication needs.
Conduct engaging AAC device demos and conversations via phone, email, Zoom, and chat.
Screen customers for trial appropriateness and ensure understanding of the trial process.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication and quality of life for people with aphasia and other speech impairments. They look for candidates who enjoy a fast-paced, goal-oriented environment and share their commitment to helping individuals on their communication journey.
Handle inbound cancellation and outbound lapse-recovery calls.
Provide empathetic, consultative support in English and Spanish.
Meet retention KPIs and maintain accurate records.
The hiring company is a life insurance provider focused on helping policyholders maintain valuable coverage. It fosters a customer-centric culture in a fast-paced, remote-friendly call center environment.
Handle 2-3 inbound service and reservation calls per hour with efficiency and professionalism.
Accurately process changes to existing reservations while adhering to our Customer Connection methodology.
Navigate multiple systems and communicate via phone, email, and chat to deliver a remarkable customer experience.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people-focused culture with a strong commitment to employee engagement and remote work.
Handle various types of customer service calls including service requests, billing questions, and energy conservation advice.
Manage calls related to power outages and other emergency situations.
Educate customers on suppliers and energy choice programs.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. With over 35 years of experience, it is a Great Place to Work certified company that promotes from within.
Create, review, and process Marketplace quotes ensuring pricing and contractual accuracy.
Process and resolve day-to-day requests from the Shared Services queue in a timely manner.
Support cross-functional collaboration with Marketplace Strategy, Sales, Finance, Legal, and Customer Success teams.
PointClickCare is a leading health tech company that empowers providers to deliver exceptional care through its platform serving over 30,000 organizations. Recognized by Forbes as a top private cloud company and honored as one of Canada's Most Admired Corporate Cultures, they offer flexibility and growth opportunities.
Handle inbound phone calls, chats, and emails from retailers to assist in lease or loan application processing.
Manage existing merchant relationships through proactive inbound and outbound contact and ongoing support.
Conduct back-office processes such as funding and report generation to ensure a high-quality merchant experience.
Koalafi provides flexible lease-to-own financing solutions for retailers to offer non-prime consumers, helping them make big purchases over time. With over 200 employees, the company fosters a culture of innovation, trust, and ownership, offering inspiring work that accelerates careers.